Frequently asked Questions

PRODUCT INFORMATION

Where can I find detailed information about the product properties?

You can obtain more detailed information on the desired product properties by going to the relevant product page and clicking on the relevant "Product Description" tab.

How do I find the product I'm looking for on the website?

You can find the product you are looking for by entering the respective product name in the search area (see magnifying glass symbol).

Can product prices change?

An adjustment of the product prices can be made by our company for certain reasons.

ORDER AND PAYMENT

How can I order?

  1. Select the products you want to buy.
  2. Click on the "Shopping Cart" icon in the upper right corner.
  3. Enter the requested information in the window that opens and then click the "CONFIRM" button.

What do I have to pay attention to when ordering?

  1. Make sure you select the product you want.
  2. Note the price of the product you have chosen and the price that will be asked of you along with the shipping costs.
  3. Make sure you enter the correct address.

How can I track my order?

You will find a tracking link (shipment tracking) in your shipping confirmation email. You can track your sending status here.

Can I also order without a customer account?

Yes, in order to order from us, you do not necessarily have to create a customer account. You can also order with a guest account.

What payment options are there?

You can see our payment options in the footer of our website. Please click on "Shipping and Payment" to view accepted payment options and additional payment details.

Can I change my delivery address?

Address changes can generally be carried out in the customer account and/or before the order confirmation. However, once the order has been placed, it is no longer possible to change your address.

Can I add products to my order later?

Unfortunately, after completing the ordering process, it is not possible to add new products at a later date. You must enter your products as a new order.

When will my bill arrive?

After the shipping confirmation, you will promptly receive your invoice by e-mail. In addition, your invoice is stored in your customer account, which you can view after downloading.

How can I access my invoices?

If you have a customer account with us, you can access all your invoices online after registering as a customer.

Can I change my billing information?

You can change your billing address in your created customer account after registration.

Can I order abroad?

You can order from the countries for which we work with agreed shipping companies. More information on deliveries abroad, including delivery times and shipping costs, can be found on our website in the footer (bottom of page) under "Shipping and costs".

DELIVERY AND SHIPPING

When will my product be handed over to the shipping company?

After you have made your payment, it will be sent to Germany within 48 hours on working days.

When will my package arrive?

Domestic orders (Germany) are delivered within 2-3 days. For orders from abroad you will find the necessary informationhere .

How can I track my order?

In your shipping confirmation email you will find a tracking link that you can use to track your shipment.

How can I see my tracking number?

You can check your tracking number by your tracking number sent to your email.

What should I do if I am not at home at the time of delivery?

If you are not at home within the specified delivery time, the package will be held for you at your local post office. You can get it from there within 5 business days. You can use the tracking link to check exactly where the package is. If the package is not collected, it will be returned to Gewofit.

CANCELLATION AND REFUND

Can I cancel my order?

A cancellation after completing the ordering process is only possible if the ordered goods have not yet been handed over to the shipping company. In addition, if you wish to cancel, it is absolutely necessary that you inform us immediately by e-mail of your cancellation request, stating the item name, the number of items and the order date. Otherwise, a cancellation cannot be carried out..

Can I return the product?

Please use our return form for any returns. You can find the return form under Right of Withdrawal. We ask you to fill this out completely and send it to us. Only after we have checked and approved your return request will we send you a return label. Returns are always free of shipping costs. The prerequisite for this is that you use our return slip.

Important: All returned electronic items must be in their original condition, must not show any signs of use and must be originally labeled. In addition, the goods should be dispatched within the return period. The returned goods will be carefully checked and if they are not perfect, they will be sent back to you.

What are the return policy?

Find out more about our returns policy here.

Can I return the ordered product if it is brought to delivery?

Yes, you can return the product without receiving it.

Can I withdraw my refund request?

Unfortunately, it can no longer be canceled after a return request.

Can I refuse the order cancellation?

Unfortunately, once the order cancellation process is complete, it cannot be reversed.

MEMBERSHIP AND ACCOUNT

How can I register or log in to Gewofit as a customer?

You can register as a customer with us free of charge in the header (see start page at the top) under "My Account". When you register or log in for the first time, your personal customer account is created, which you can access using your access data. You can enter all necessary or desired personal data and choose your personal password. Your access data consists of your e-mail and a password. After you have successfully completed the registration, you will receive a verification email with a confirmation link from us within a few minutes. A customer account will only be opened for you after you have clicked on the link. With this access data, you now have the option of simply logging in with a user name and password.

I've forgotten my password. What should I do?

If you have forgotten your password, you can simply generate a new one. If you click the "Login & Registration" button on the home page, you can click the "Forgot your password?" button below the login. A new website will open asking you to enter your email address. You will then receive an email with a link to reset the password. After clicking on the link, a new Internet page “Recover password” appears again. You now have the option of assigning a new password and then logging into your customer account with the access data.

What are the VIP Customer benefits?

The benefits for VIP customers are shown here.