PRODUCT INFORMATION

"You will receive more detailed information about the desired product features." by accessing the corresponding product page and clicking on the respective "Product Description" tab.

You can find the desired product by entering the respective product name in the search area (see magnifying glass symbol).

"An adjustment of the product prices can be made by our company for certain reasons."

We do not sell display products.

ORDER AND PAYMENT

  1. Select the products you wish to purchase.
  2. Click on the "Cart" icon in the upper right.
  3. Enter the requested information in the pop-up window and click the "CONFIRM" button.
  1. Make sure to select the desired product.
  2. Please note the price of the product you have chosen and the price that will be charged to you along with the shipping costs.
  3. Make sure you enter the correct address.
In your shipping confirmation email, you will find a tracking link (shipment tracking). Here you can track your shipment status.
Yes, to order from us, you do not necessarily have to create a customer account. You can also order as a guest.
"You can see our payment options in the footer (bottom of the page) of our website. Please click on 'Shipping and Payment.'" to view accepted payment options and further details regarding payment.
Address changes can generally be made in the customer account and/or before the order confirmation. However, after the order has been placed, a change of address is no longer possible.
Unfortunately, after completing the ordering process, it is not possible to add new products afterwards. You must enter your products as a new order.
"After the shipping confirmation, you will promptly receive your invoice via email. Additionally, your invoice is stored in your customer account, which you can view after downloading."
If you have a customer account with us, you can access all your invoices online after logging in as a customer.
You can change your billing address in your created customer account after logging in.

DELIVERY AND SHIPPING

"After you have made your payment, it will be shipped to Germany within 48 hours on business days."

Orders within the country (Germany) are delivered within 2-3 days. For orders from abroad get the required information here .

In your shipping confirmation email, you will find a tracking link that allows you to track your shipment.

You can view your tracking number using the tracking number that will be sent to your email.

If you are not at home within the specified delivery time, the package will be at your local post office. 'held for you. You can receive it from there within 5 business days. You can check exactly via the tracking link,' where the package is located. If no pickup occurs, the package will be returned to the company Gewofit.

CANCELLATION AND REFUND

A cancellation after the completion of the ordering process is only possible if the ordered goods have not yet been handed over to the shipping company. was handed over. Furthermore, in the event of a cancellation request on your part, it is absolutely necessary that you inform us immediately by email about "Please notify us of your cancellation request, including the item name, quantity, and order date. Otherwise, a cancellation cannot be processed."

Please use our return form for any returns. You can find the return form under Right of Withdrawal. "We ask you to send this back to us fully completed. Only after a review and approval of your return request..." "We will send you a return label. Returns are always free of shipping costs. The prerequisite for this is that you use our return label."

Important: All returned electronic items must be in their original condition, must not show any signs of use and must be marked as original. Furthermore, the goods should be sent back within the return period. The returned goods will be carefully inspected and, if they are not flawless, sent back to you.

Here you can find out more about our return policy.

Yes, you can return the product without receiving it.

Unfortunately, it can no longer be canceled after a return request.

Once the order cancellation process is completed, it unfortunately cannot be reversed.

REGISTRATION AND CUSTOMER ACCOUNT

You can register for free as a customer with us in the header (see the top of the homepage) under "My Account." When registering or logging in for the first time, your personal customer account will be created, which you can access using your login credentials. You can enter all required or desired personal data and choose your personal password. 'Your access data consists of your email and a password. After you have successfully completed the registration,' "Receive a verification email with a confirmation link from us within a few minutes. Only after activation" A customer account will be created for you via the link. With these access credentials, you now have the option to easily log in using your username and password.

If you have forgotten your password, you can easily generate a new one. When you are on the homepage, click on the Click the "Sign In & Register" button, you can click the "Forgot Password?" button below the login. A new webpage will open asking you to enter your email address. You will then receive an email with a link. to reset the password. After clicking on the link, a new webpage "Recover Password" will appear. Now you have the opportunity to set a new password in order to log in to your customer account with the access data.

Here the benefits for VIP customers are displayed.

Can't you find satisfactory answers? contact